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Privacy Policy

Effective November 12, 2026. Applies to the SeverOS website and service.

This policy explains what information Newton Holdings LLC ("we", "us"), the company that operates SeverOS, collects through the SeverOS website at getseveros.com and the SeverOS service, how we use it, how long we keep it, and the choices you have. SeverOS is a CRM and business management platform for contractors.

Information we collect

Information you send us. When you request early access, we collect the details you enter in the form: your name, email address, business name, trade, and any message you write. If you email us, we receive your email address and whatever you include in the message.

Technical information. Our website host records standard server information when you visit the site, such as IP address, browser type and the pages requested. This is used to deliver the site and keep it secure.

Cookies and tracking. This website does not use advertising cookies, tracking cookies or third-party analytics.

Information in the SeverOS service. When you use SeverOS, we collect account details (such as name, email address and business information), details of team members you add, and the business records you enter. Those records may include leads, your customers' contact details, estimates, invoices, schedules, review requests and the payments you record manually.

Payment information. SeverOS does not process payments from your customers. When you record a payment manually, we store only the details you enter as part of your business records. Paid SeverOS subscriptions are not yet open. When they open, subscription payments will be handled by our payment processor, Stripe, and card details will be entered with Stripe rather than stored by us.

How we use information

  • To reply to early-access requests and support questions.
  • To provide, maintain and improve SeverOS.
  • To send service-related emails, such as launch and account notices, and emails you choose to send to your customers through SeverOS.
  • To keep the website and service secure and to prevent abuse.
  • To meet legal obligations.

How we share information

We do not sell personal information. We share it only with:

  • Service providers that help us run the website and service, such as our website host and form provider (Netlify), our email providers, and, once subscriptions open, our payment processor (Stripe). They may use the information only to provide their services to us.
  • Authorities or other parties where the law requires it, or where needed to protect our rights or the safety of others.
  • A successor business, if Newton Holdings LLC is involved in a merger, sale or similar transaction.

Your customers' information

If you use SeverOS to store information about your own customers, you decide what is entered and you are responsible for having the right to store it. We handle that information on your behalf, to provide the service to you.

How long we keep information

We have not yet set fixed deletion periods for most information, and SeverOS does not currently delete data automatically. Specifically:

  • Early-access requests are kept while we handle the request and for as long as we may contact you about SeverOS.
  • Account information and business records are kept while the account is open. They are not automatically deleted when a subscription ends. After subscription access ends, the account owner has 30 days of read-only access to view and export the data, and the records remain stored after that period.
  • Transactional email content, such as the content of emails sent through SeverOS, is not currently deleted on a fixed schedule.
  • Backups and service providers. Copies of information may remain in backups and in our service providers' systems. We do not yet have a process for deleting information from backups or from those providers' systems on request.

We may also keep information where needed for legal, tax or accounting purposes. If we introduce fixed retention periods, we will update this policy.

Your choices

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, by emailing privacy@severos.co. Full account deletion is not yet an automated feature of SeverOS, so we handle deletion requests individually and will tell you what we are able to delete, including any copies that may remain in backups or with service providers.

The account owner can export the business's CRM records in JSON format from within SeverOS. For larger exports or other data requests, email support@severos.co.

Depending on where you live, you may have additional rights under local law.

Security

We take reasonable steps to protect the information we hold. No website or online service can be guaranteed to be completely secure.

Children

SeverOS is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

If we change this policy, we will post the updated version on this page and change the date at the top.

Contact

Privacy questions and requests can be sent to privacy@severos.co. General support questions can be sent to support@severos.co. You can also write to our mailing address. This is a mailing address, not a physical office.

Newton Holdings LLC
101 North First Avenue
Suite 2325 1612
Phoenix, AZ 85003
United States