Cancellation and Refund Policy
This policy explains how cancelling a SeverOS subscription and requesting a refund work. SeverOS is operated by Newton Holdings LLC, an Arizona limited liability company. This policy forms part of the Terms of Service.
Current status
Paid subscriptions are not yet open. No payments are being taken for SeverOS, and requesting early access costs nothing. This policy will apply once subscriptions are available.
Price and billing
SeverOS is planned to cost $49 USD per month per business, billed monthly in advance. The subscription renews each month until it is cancelled. Applicable taxes may be added. We will give at least 30 days' advance notice by email before any price change.
Free trial
A 14-day free trial is planned for launch. You will not be charged during the trial. If you cancel before the trial ends, you will not be charged at all.
How to cancel
The account owner can cancel at any time through the billing portal provided by our payment processor, Stripe, once billing is active. You can also email support@severos.co from the email address on the account for help cancelling. There is no cancellation fee and no minimum term.
When you cancel, your subscription stays active until the end of the billing period you have already paid for, and you will not be charged again.
Refunds
Monthly subscription fees are not refunded for partial months or for unused time after cancellation, except where the law requires it.
If you believe you were charged in error, for example charged twice or charged after cancelling, please email support@severos.co within 30 days of the charge. We will review it and refund any incorrect charge to the original payment method. This request does not limit any dispute or chargeback rights you have under applicable law or through your card issuer or bank.
Your data after cancellation
After subscription access ends, the account owner has 30 days of read-only access to view and export the business's data. CRM records can be exported in JSON format from within SeverOS. Larger exports may need help from us; email support@severos.co.
Your records are not automatically deleted when a subscription ends. The Privacy Policy explains how long information is kept and how to ask for deletion.
Changes to this policy
If we change this policy, we will post the updated version on this page and change the date at the top.
Contact
Questions about billing, cancellation or refunds can be sent to support@severos.co, or by post to our mailing address. This is a mailing address, not a physical office.
Newton Holdings LLC101 North First Avenue
Suite 2325 1612
Phoenix, AZ 85003
United States